How to Place an Order with SinksExpress.com
Orders can be placed on our website 24 hours a day 7 days a week. You can also call us to place an order at 800-531-9615.
Payment Options
We accept VISA, MasterCard, American Express, Discover Card, PayPal, and wire transfers.
Order Verification
All orders placed through SinksExpress.com are subject to our verification process for order accuracy and authorized valid payment. For security reasons, we may contact you via email or phone requesting additional information.
In order to protect our customer against fraudulent activity, SinksExpress.com must verify the bill to and ship to address (i.e. we don’t want someone who has your credit card to ship products to his/her address). Please be sure to provide your exact billing address and phone number (the address and phone number your credit card bank has on file). Incorrect information will cause a delay in processing your order.
If your shipping address is different than you're billing address (where you receive your credit card statement), please call your credit card bank to make them aware of the shipping address. Informing your credit card bank about your shipping address will not change any existing billing information; it will be temporarily listed in the banks memo field for purchase verification only. Please recognize that calling your credit card bank about an address notification may not only be necessary, but it will also speed up the verification process.
If your selected payment method is PayPal, we will ship your order to a PayPal confirmed address only. A PayPal confirmed address is an address that has been reviewed by PayPal and found to be safe based on information related to the address. For example, a credit card billing address is confirmed because PayPal can check that the address is the same as the address on file at the credit card company.
We are currently unable to process any credit cards that are billed to an address outside of the United States.
Order Confirmation
A confirmation displaying an order number will appear on the checkout page immediately after your order is submitted.
You will also receive an order confirmation via email after completing your order online or by phone. A valid email address* is required so that we may keep you informed on the status of your order. Please recognize that your ISP or email client may have a filter that is preventing the email confirmation from getting through to you. Please check your Junk Mail folder and/or turn off your Spam Filter to allow e-mail from Sales@SinksExpress.com
* We will not share your email address with an unrelated party except when it is necessary to fulfill transactions that you had initiated. Please see our privacy policy for more information.
Order Processing Time
It may take approximately one or two business days to process an order before it ships, provided that the merchandise is in stock and that we are able to complete the address verification and payment process. (please see ‘Order Verification’ section of this document about some of the measures we are taking to ensure your protection against fraudulent activity) The total estimated time of arrival of your order is determined by the chosen method of shipping, carrier's local delivery guidelines and order processing time.
Order Status and Tracking Information
If you registered and placed an order with SinksExpress.com you can check the status of your order on our website at anytime by signing in to My Account section. Enter your email address and password to view the status of all existing and previous orders.
Order Change / Cancellation
You may request an order change or cancellation by phone as long as it has not been processed for shipping. There may be a 5% fee assessed on cancellations initiated by the customer if your credit card has been already been processed. Once your order has shipped you will need to refer to our Return Policy to request a return.
Shipping address changes
For you security, once an order has passed our verification process, the shipping address cannot be changed if it is different than the billing address. You may cancel the existing order, provided that it hasn't been processed for shipping, and place a new order with a different shipping destination.
Backorders
Some items may be advertised for pre-sale on our website with an approximate ship date in the inventory status message.
If an item in your order is not in stock, we will not hold the rest of your order until the item is available. We will ship the available items and backorder the item that is not in stock, provided that the available item on your order is not an accessory to the backordered item.
In most circumstances, we will ship the backorder shortly after it was ordered, unless you are notified otherwise. You may always cancel a backorder for a full credit by contacting our Customer Service department.
Drop Shipping
Most items purchased from SinksExpress.com are shipped from our warehouse. In some circumstances SinksExpress.com will arrange for the item to be shipped directly from the manufacturer in order to save time and shipping costs.
International Orders
We currently do not accept orders for shipment outside the U.S.
Order Acceptance and Limitations
Any order confirmation (electronic or paper receipt) given to you through SinksExpress.com does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. SinksExpress.com reserves the right to decline and cancel an order, or supply less than quantity ordered at any time.
Pricing
Price Protection: Due to the dynamic nature of the marketplace we cannot offer price protection credits on merchandise previously purchased on our site. Prices are subject to change at any time without notice based on a combination of factors that are generally out of our control. They are usually dictated by market and availability conditions and/or by the manufacturers themselves and are often as likely to increase as they are to decrease. Once you have completed your purchase, the price you pay remains unchanged regardless of whether the price on our site has since increased or decreased. We pride ourselves offering our customers the best possible price we can based on our cost for the merchandise at that time of purchase.
Taxes
SinksExpress.com will automatically charge and withhold the applicable sales tax for orders delivered to an address in the state of New York. We do NOT charge sales tax on any orders shipped to other states in the USA. If your credit card billing address is in the state of New York and your ship to address is not, you will not be charged sales tax. A 8.875% sales tax is automatically calculated on both the value of the product's and the shipping charge as required by New York State law.
- Shop with confidence. We are here to provide outstanding service from the point you first visit our Shop to the delivery of your merchandise. If there is any instance where you are not satisfied with our service or your merchandise please let us now. We are here to make your shopping experience with us enjoyable and to your utmost satisfaction.
Thank you for visiting our Shop,
SinksExpress.com -
